Bridger Mobile: Making car insurance claims easier & secure
Project Overview
The Bridger Mobile App was designed to simplify the car insurance claim process, allowing users to easily submit claims, track their status, and securely communicate with insurance providers. App aimed to enhance the overall insurance management experience for users.
Problem Statement
The primary challenge was to improve the claim submission process and enable secure, efficient, and real-time communication between users and insurance providers. Without this, users faced delays and difficulties during the claims process, leading to dissatisfaction.
Key Findings
- User Needs: Users required a user-friendly app to manage their insurance policies and expedite the claim submission process.
- Communication Challenges: Efficient, secure communication with insurers was a primary pain point, requiring improvement for better user satisfaction.
- Streamlined Process: There was a need to streamline the claim submission process and make real-time updates more accessible to users.
Implemented Solution
The following solutions were implemented to address the identified challenges:
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Streamlined Claims Process:
An integrated form was developed for users to easily submit claims with real-time status updates, improving submission efficiency.
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Secure Communication:
Enhanced security protocols were added to ensure safe communication between users and insurance providers, with streamlined features for better interaction.
Results
The app improvements resulted in significant user benefits, including a 30% improvement in claim submission efficiency, making it quicker and more convenient for users to submit claims. Additionally, claim processing time was reduced by 15% due to the improved communication tools. The app also received a 4.7-star rating from users, indicating a high level of satisfaction with its functionality and ease of use.